By Anton Morrison, VP, Experience Design, Appnovation Data is only as powerful as how it’s interpreted. To unlock its full potential and take your business intelligence (BI) to the next level, you need to apply design thinking methodologies to every set of data you collect. By bringing together the basic…

By Allison Humphries, VP Strategy, Appnovation Customer experience (CX) has quickly become the most important differentiator for brands — a priority that is gaining more significance as customer expectations evolve. While many leading financial services (FS) providers have adopted customer-centric practices in recent years, the acceleration of digital-first behaviors has…

By Allison Humphries, VP Strategy, Appnovation When the pandemic suddenly moved almost every aspect of our lives online, the retail industry received an unexpected crash course in agility and adaptability. And it’s not just brands who were forced to evolve. …

Iterative innovation requires a shift in mindset within every department in your company. — To innovate, you must fail. The single most significant hurdle I see with companies becoming more innovative is their inability to accept failure. It’s intrinsic to the businesses that do this well, and it’s a vision that must clearly be established by senior leadership and relentlessly reinforced. As I talked…